Sneaky Credit Card Tactics to Maximize Profits
Today’s post is a guest article from Vik Tantry at Kanjoh. Vik has a new blog that takes a video-focused approach to teaching financial concepts. I hope you enjoy it. [-SM]
For a long time, the credit card industry has profited from charging extraordinarily high interest rates to consumers. But most people aren’t aware of the specific tactics used to target these consumers. Using client segmentation and marketing techniques, credit card companies can determine which consumers are most profitable, and then focus on retaining these consumers.
Capital One was actually founded by using these techniques. Back in the late 1980s, credit cards were becoming increasingly popular. The founders of Capital One started looking at consumer data, and found three distinct groups:
- Those who paid their bills on time
- Those who made the minimum payment, but always keep a significant outstanding balance
- Those who constantly defaulted on their credit
Of these three categories, only the second one was profitable. Capital One couldn’t make any money off of consumers who paid their bills on time. They also lost money on the third group. But the second group was a gold mine. These were the people who could just make ends meet, but were unable to pay more than the minimum payments. As a result, they were prime targets for exorbitant interest rates.
Once Capital One figured this out, they created a targeted marketing plan. They used tactics such as low introductory rates, with steep increases in subsequent years. The plan was very successful, and soon other credit card companies were copying their strategies. Unsuspecting consumers were encouraged to meet the minimum payment, without blatant warning of the high interest rates to follow.
The recently passed credit card legislation may help reduce this, but it will not prevent credit card companies from trying to make a profit. Capital One and its competitors will continue to use tactics to find profitable consumers. Just remember, what’s profitable for them is a loss for you.



